MBX helped us achieve the engineering, quality, and affordability goals to make SIP Print’s appliances the most competitive in the high-growth SMB market.
Jonathan, CTO
SIP-based recording systems
Careers
Technical Customer Support Representative Description
Post Date: 04/04/2011
Career Title: Technical Customer Support Representative
Location: Wauconda, IL
Salary Range: N/A
Contact: careers@mbx.com
Description:
Are you looking for an exciting career opportunity to work for a company where employees are valued, mentored and encouraged to reach their full potential? Do you come to work every day ready to work hard and make a difference? Do you have experience troubleshooting computer hardware as well as possess a professional phone presence? If so, MBX Systems may be the perfect place for you!
MBX Systems, based in Wauconda, is an international developer, manufacturer and distributor of server appliances and purpose-built servers.
The foundation for everything we do is geared towards building our customers into Raving Fans. Since 1995, we have prided ourselves on personalized service and support for our customers and our products.
Our customers include software developers, OEMs, ISVs and other companies looking for a quality server appliance contract manufacturer.
We have been experiencing tremendous growth in the server appliance/private label marketplace and are looking for the right individual to add to our current support staff.
What you will be doing:
*Provide support to end users on a variety of issues.
*Identify, research, and resolve technical problems.
*Respond to telephone calls, email and personnel requests for technical support.
*Assist other departments to provide complete customer satisfaction. *Document, track, and monitor the problem to ensure a timely resolution.
*Assist in maintaining long-term customer relationships.
*Enforce Quality Service Team guidelines/requirements.
*Rely on instructions and pre-established guidelines to perform the functions of the job.
Requirements:
*Knowledge of commonly-used concepts, practices, and procedures within a particular field.
*Analytical skills.
*Ability to solve a wide variety of problems quickly.
*Patience.
*Positive attitude.
*Bachelors degree or equivalent.
*Excellent interpersonal relationship skills.
*Excellent communication skills.
*Advanced knowledge of hardware and software.
*Logical reasoning skills.
*Independent problem solving skills.
*Desire to independently learn new technologies.
*Ability to work in an at times high pressure situations with tight time frames.
*Typing skills of 40 WPM.
Hardware Skill Requirements:
*PC/Server assembly knowledge
*General PC/Server Troubleshooting
*RAID Knowledge
*Basic Networking
Software Skill Requirements:
*General Linux knowledge—ie., Red Hat, Fedora, SuSe, Debian, Free BSD, etc.
*Windows 9x/ME/2000/XP Workstation
*Windows 2000/2003 Server
Not only is MBX a fun place to work, we are extremely employee focused and believe that treating employees honestly and fairly is the only way. In return for your customer support savvy, we provide a competitive compensation package and a full range of employee benefits including 401k and profit sharing plans.
Other small bonuses include:
*Very relaxed dress code
*Ongoing education opportunities
*Free fruit in the break room
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