We wanted to develop a range of purpose-built security appliances that deploy quickly and effortlessly in any environment. MBX has been very receptive and helpful with designing and supporting our solution.
Dan
Dir. of Solutions Architecture
Network security company
Careers
Technical Support Representative Description
Post Date: 06/14/2010
Career Title: Technical Support Representative
Location: Wauconda, IL
Salary Range: N/A
Contact: careers@mbx.com
Description:
Are you a self-motivated, hard working and loyal team player with a positive attitude? Do you come to work everyday ready to work hard and make a difference? If so, then MBX Systems may be the perfect place for you!
MBX Systems, based in Wauconda, is an international developer, manufacturer and distributor of server appliances and custom-built servers via telephone and face-to-face sales.
The foundation for everything we do is geared towards building our customers into Raving Fans. Since 1995, we have prided ourselves on personalized service and support for our customers and our products.
Our customers include software developers, OEMs, ISVs and other companies looking for a quality server appliance contract manufacturer.
We have been experiencing tremendous growth in the server appliance/private label marketplace and are looking for the right individual to add to our current support staff.
Not only is MBX is a fun place to work, we are extremely flexible and customer-focused and believe that treating both our employees and customers honestly and fairly is the only way. In return for your customer support savvy we provide a competitive compensation package and a full range of employee benefits including 401k and profit sharing plans.
What you will be doing:
Provide support to end users on a variety of issues.
Identify, research, and resolve technical problems.
Respond to telephone calls, email and personnel requests for technical support.
Assist other departments to provide complete customer satisfaction. Document, track, and monitor the problem to ensure a timely resolution.
Assist in maintaining long-term customer relationships.
Enforce Quality Service Team guidelines/requirements.
Rely on instructions and pre-established guidelines to perform the functions of the job.
Requirements:
Knowledge of commonly-used concepts, practices, and procedures within a particular field.
Analytical skills.
Ability to solve a wide variety of problems quickly.
Patience.
Positive attitude.
Bachelors degree or equivalent.
Excellent interpersonal relationship skills.
Excellent communication skills.
Advanced knowledge of hardware and software.
Logical reasoning skills.
Independent problem solving skills.
Desire to independently learn new technologies.
Ability to work in an at times high pressure situations with tight time frames.
Typing skills of 40 WPM.
Hardware Skill Requirements:
PC/Server assembly knowledge
General PC/Server Troubleshooting
RAID Knowledge
Basic Networking
Software Skill Requirements:
General Linux knowledge—ie., Red Hat, Fedora, SuSe, Debian, Free BSD, etc.
Windows 9x/ME/2000/XP Workstation
Windows 2000/2003 Server
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