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Support

When you’re competing for new business, deals can be won or lost based on your reputation for product support. MBX will collaborate with you to design a hardware support program that tips the scale to your advantage.

Flexible support options designed with your products and customers in mind, ranging from standard system warranties to same day onsite support for business continuity

System warranties up to 39 months standard, with optional 4-year+3 month or 5-year+3 month extended warranties

Global onsite programs provided locally in approximately 170 countries, including 4-hour and next-day onsite response time options

Lifetime worldwide telephone support with direct contact to US-based support specialists for troubleshooting

Supplemental hardware support coverage for mission critical applications to resolve issues sooner through the MBX Premium Support program

Detailed information and reports on warranty returns and incidents in the customer portal

Our experience with MBX has always been an example of excellence. From their support staff to their online portal, we can depend on them to deliver first class products and services.

You develop amazing technology, and so do we. Learn about the tools we’ve created to help you manage your hardware program with ease.