Global Logistics & Support

MBX breaks down the barriers that deter companies from marketing products to far-flung corners of the world.  Responsive to the ever-changing regulations for technology product exportation, MBX opens the gateway for global commerce and functions as your field support team.

Services

Global logistics support
  • Logistics to meet regulations for documentation, freight handling, and duties and taxes
  • Export regulatory guidance for shipments containing specific technology such as data encryption
  • Separate inventories for new sales, RMA replacements and trial management demo systems
  • Platform certification for country-specific regulations, for example CCC for China
  • Software imaging, final assembly, and re-manufacturing services in EU and APAC
  • Advanced Replacement Program “spare in the air” cross-shipping for RMAs
  • Coordination of in-country customs brokers or freight forwarders when required
  • Assistance with responsible disposal of retired hardware, including secure erasure and/or destruction of hard drives

Support

Customer service
  • Lifetime worldwide telephone support with direct contact to US-based support specialists
  • Consultation to match logistics and support service levels with end user requirements
  • Industry-leading system warranties up to 3 years standard, with optional 4- or 5-year extended warranty
  • 24/7 technical support option for rapid hardware troubleshooting and diagnosis
  • Global support programs with onsite service including 4-hour and next-day response
  • RMA repair programs performed in the US, EU and APAC with expedited cross-shipping
  • Premium support services for mission-critical applications

Customer Portal Support Data

Logistics & support
  • Global inventory status of shippable systems and inventory levels with historical data
  • List of all manufactured systems with hardware detail and last location
  • Bills of material, open/closed orders, quotes, invoices, and credits
  • Inventory reorder points with alerts, plus the ability to add or change inventory and quantities
  • Harvested data such as asset tags, MAC addresses, serial numbers, and license keys
  • Historical data for RMA returns and the ability to generate new RMA requests
  • Customization for packing slips and shipping labels
  • Ability to submit a new software image
  • End-of-life component status reports
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2012 Quality Plant of the Year

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