Beyond a customer portal, Hatch is a big step toward centralizing the process of managing a complex hardware program under a single user interface.
Customers come to MBX to reduce the complexities of managing their hardware program. Our new interactive software tool called Hatch is the first step of a larger vision to bring together the entire process of managing hardware programs in a single user interface.
Justin Formella, MBX Chief Strategy Officer, explains, “While a portal is a useful tool for capturing program data, it’s limited in how you can interact with the data. With Hatch, we’re moving beyond just a repository of order and inventory status to a broader software toolset that will bring together all aspects of the hardware design, delivery, and deployment cycle and make the collaboration between all participants in the process seamless.”
When a customer asked during a demo if they could buy Hatch and use it with their other vendors, we knew we had something special. Read on to learn about a few of the highlights and benefits of Hatch.
Hatch sets the standard for program data transparency.
Hatch introduces several leading-edge features for customers running complex hardware programs. These enrich the experience of meaningfully interacting with their products’ configurations, program data, and change management, making it significantly easier to work with variabilities in their hardware products.
#1 Configurable Products
Reducing the complexity of multiple variations within a single product
It’s common for our customers to offer product options, such as the amount of memory or storage capacity, so their products are tailor-made for their customers’ requirements. This is easy to do with the new Configurable Products feature in Hatch.
Hatch does this by capturing all the line items needed to build a product plus multiple variations for the product within a single bill of materials — the basis for a “configurable” bill of materials.
According to our customer Steve Addington, Scale Computing’s Operations Coordinator, “Scale offers customers a number of configuration options within each hardware platform, for example, networking, storage capacity, CPUs, and memory. With the new BOM layout, we can quickly identify all available hardware options and specs within a given platform in one comprehensive view.”
#2 Engineering Change Management
Creating a traceable repository for all platform changes
Anyone who struggles with keeping track of platform engineering changes will appreciate the comprehensive change orders and revision control feature. It removes the chance for gaps in data by maintaining platform engineering changes in a single location, with clear traceability and accountability.
You can create, view, and sign off on engineering change orders in progress. Hatch manages all workflows, including the description of the change, due date, status, and customer review and approval for all open and closed change orders. Now every revision throughout the evolution of a product is permanently retained.
#3 Detailed Manufacturing Work Center Progress
Isolating specific locations and timelines for orders in production
As part of the Open Orders view, Hatch provides comprehensive data about all orders in progress, showing which stage each unit is in production based on the product’s workflow.
According to Steve, “For urgent, time-sensitive fulfillment requests, our team gets asked for status updates on a fairly regular basis. The ability to click in to an order and see exactly where in the production process the systems are is very beneficial in our efforts to accurately communicate timelines both internally and with our customers.”
Open Orders also includes comprehensive order details by order type, description, customer purchase order, order date, estimated completion date, and order total. The expanded menu view shows additional order details regarding inventory and fulfillment as well as the serial details of each raw material picked for the order.
#4 Enhanced Inventory Management
Improving the user experience with inventory-related data
A benefit of re-engineering the portal is the opportunity to add multiple enhancements to the user interface and tools, such as better visibility and capabilities for customers to interact with their data. Case in point, the Inventory tab functionality.
Hatch’s inventory features provide visibility into finished goods and raw material on-hand, allocated, and on-order for each product. Inventory data can be used to generate custom reports from Hatch for sales reporting, inventory status, planning, and review, as well as to plan actions around inventory replenishment, liability, and build schedules.
Steve notes, “As a heavy user of the portal, one of our favorite features in Hatch is the new layout of the inventory tab. It provides a quick glance summary of what’s currently in stock, what’s already allocated on order requests, and what’s on order and due to arrive at MBX, all of which makes it easy to track our inventory levels.“
#5 Document and File Attachments
Enabling file sharing across all business objects within Hatch
Where’d that document go? Is it in an email string? Who sent it? Did I save it? In which folder? In this fast-moving business, it’s a struggle to keep track of all the files passed back and forth or track down reference documents from the past. That’s the beauty of the new document and file attachment feature in Hatch — it allows you and MBX to attach files right where you need them and easily find them when you need them.
Consider the new document attachment feature as a repository for any important files, whether it’s to collaborate externally with MBX or just internally with your team. Documents you only want to be shared with your staff can be attached and marked private for your users.
#6 Shipment Tracking
Tracking products in transit and viewing historical shipment records
If you’ve ever used the tracking feature on Amazon to find out when your order will be delivered, you’ll find Hatch’s shipment tracking feature just as easy.
A comprehensive list of all your shipments originating from MBX facilities is shown in the Shipment List tab, which can be filtered by carrier, tracking number, order number, PO number, date shipped, destination company name, state, country, or shipment status. You can also see a global heat map that identifies where in the world shipments were deployed and a variety of other customizable charts and graphs pertaining to your shipments.
To view your shipments in transit, you can sort orders by tracking number. Click into any tracking number to obtain real-time status updates. The tracking number is a live link to the carrier’s website and your order tracking details.
Hatch empowers our customers to access and interact with their data when and where it’s most convenient to them.
Recently, during a demo to a group at Hewlett Packard Enterprise (HPE), one account manager commented, “No one else in the industry has these kinds of tools available to customers.”
If you’re an MBX customer and avid portal user, log in to the portal and flip over to the Hatch view to see all the enhancements. If you’re an occasional user, spare a few minutes to take Hatch for a spin. If you’re new to MBX and want to learn more, we’d gladly demo Hatch for you — just let us know!