One of the first operational priorities of Vubiquity was to solve reliability problems with the appliances it was using to deliver live TV, video on demand and pay per view services to cable and telephone companies. The company was satisfied with the Supermicro hardware it was using, but was experiencing reliability issues. Vubiquity examined options with market vendors and needed one capable of managing the selection of hardware components to create platforms for each of its services, loading proprietary software onto each unit, and ordering and installing faceplates with Vubiquity branding.
We’re in the business of digital media services, not engineering and configuring appliances. Simply choosing a standard platform from a catalog and getting an empty box shipped to us was never a good solution. MBX’s ability to help us optimize our hardware as well as handle tasks like image loading and burn-in testing saves a lot of manpower on our end, shortens our turnaround times, and puts the best and most reliable appliances at customer sites.
Jeremy Morrison, Vubiquity Vice President of Sales Engineering
Lower system costs with engineering advice
Custom scripting to ease deployment
Pre-loading of base images, custom BIOS, etc.
In-place image and software updates
Port labeling to prevent in-field wiring problems
Design/source/stock custom faceplates
Customer portal customized for Vubiquity
Firmware/hardware revision management
International logistics & support
For Vubiquity, the largest digital media services company in North America, using a turnkey server appliance as the delivery mechanism for its video content is essential for smooth customer deployment. “We need to ensure that all boxes meet our precise specifications. The only way to do that is to provide a pre-configured, pre-tested, bundled hardware appliance,” said Jeremy Morrison, Vubiquity Vice President of Sales Engineering. “Otherwise, customers will use their own servers, and the performance of our systems could be in jeopardy.”
MBX stood out because of its extensive engineering, platform design, branding, quality assurance, lifecycle management and procurement support capabilities – relieving Vubiquity of many non-core responsibilities while also assuring trouble-free performance in the field.
Today, Vubiquity utilizes nearly a dozen different MBX platforms built to meet the specific requirements of end customer installations as well as in-house operations.
Other value-added MBX services are helping streamline branding, facilitate end customer setup and technical support, and adjust platform architecture when component manufacturers announce an end-of-life date for a particular component.
In addition, with the MBX Customer Portal, the company has access to real-time data on everything from each customer’s order history and current order status to appliance specifications, inventory, shipments, pricing, RMAs and custom fields added at Vubiquity’s request.
With these services, MBX has transformed Vubiquity’s hardware program in a manner that most appliance manufacturer/integrators cannot or will not deliver unless the customer is ordering thousands of units at a time.
In fact, MBX has taken over virtually all hardware management responsibilities, saving time for Vubiquity as well as strengthening the quality of the company’s appliance platforms.