Value Added
Fulfillment
Trusted
Partners
Capabilities
Global logistics, deployment and support, when and where it’s needed
CUSTOMIZED INVENTORY PROGRAMS
STREAMLINED INVENTORY APPROACH BASED ON YOUR BUSINESS MODEL AND GEOGRAPHIC NEEDS
- For build to stock or build to forecast, we’ll have materials stocked and allocated for your orders
- Our managed inventory model minimizes inventory costs by keeping goods on our books until they ship
- Searchable inventory records down to the serial number of every component and MBX-built system are housed in Hatch
- Create actionable reports for inventory planning from data analysis
TURNKEY GLOBAL EXPORTATION
SEAMLESSLY MANAGING YOUR PRODUCT COMPLIANCE AND LOGISTICS AS YOU EXPAND TO NEW MARKETS
- Successfully exporting customers’ products into 155+ countries keeps us current with changing trade laws
- In-house compliance experts work with testing labs to achieve regulatory or country-specific certifications
- Research and filings for trade classification, export licensing, duties and taxes and other admin
- Importer of Record services from our facility to the final destination, from documentation to customs clearance
WARRANTY PROGRAM EXECUTION
FLEXIBLE SUPPORT OPTIONS ARE DESIGNED WITH YOUR PRODUCTS AND CUSTOMERS IN MIND
- Products can be purchased with system warranties ranging from 12 months to 63 months
- Optional onsite next business day or same-day 4-hour response coverage is available for business continuity
- Premium support choices include supplemental hardware support services for mission-critical applications and quicker problem resolution
- For products deployed on Tier 1 systems (Dell, Lenono, HPE), an elevated support program delivers a more responsive level of customer service
REVERSE LOGISTICS
HANDS-ON REVERSE LOGISTICS AND TRACKING UNTIL THE PRODUCT SAFELY REACHES ITS INTENDED DESTINATION
- Arrangements for retrieving and transporting the product to MBX or an alternate destination
- Receiving and inspecting products returned to MBX as an RMA or demo system
- Handling every step of the product’s hardware and software refresh and returning damaged parts to vendors when necessary
- Ability to cross ship replacement components or systems to minimize end-user downtime
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PLUS, A TOOLSET THAT PROVIDES GLOBAL EXPORT KNOWLEDGE TO GUIDE YOUR GROWTH
PLUS, A TOOLSET THAT PROVIDES GLOBAL EXPORT KNOWLEDGE TO GUIDE YOUR GROWTH
- Extensive data on every country you can potentially expand to, from power requirements to ease of export
- Shows every certification your products currently holds and where they’re cleared for export
- Lists the country of origin of system components
