Hatch connect
B2B eCommerce platform that will delight your customers with a personalized order-to-delivery experience
Deliver a transparent customer experience while reducing your operations overhead with your branded Hatch Connect portal.
Connect data and insights in meaningful ways for your organization while providing order visibility and automated communications for your customers, all within a single cloud-based toolset – Hatch Connect.
What can Hatch Connect do for you?
Bring a level of visibility to the B2B hardware supply chain that was previously only experienced in B2C eCommerce
For you:
A frictionless customer journey and better end user outcomes
- Builds customer loyalty with visibility and reliability of data
- Drives down customer service costs and frees up operational resources
- Deploys under your own domain with guided instructions for easy set up
- Pushes branded emails for order confirmation, ship date and transit updates
- Eliminates manual report generation while improving data integrity
- Enables seamless fulfillment when consolidating all products’ logistics with MBX
For your customers and partners:
A rich repository with 360-degree visibility into the order-to-delivery process
- Manage transactions without your staff intervening
- Intuitively organizes data to provide a user-friendly eCommerce style experience
- Automatically generates emails with order and shipment updates for subscribers
- Centralizes resources such as manuals and warranty information for downloading
- Provides asset management features for current inventory and previous orders
- Enables self-service order management and returns all in one place
Use Hatch Connect for
Next-level hardware transparency
Customize your portal with your logo and colors
Easy to navigate fields to add your customer data
Generates branded email for each new customer
Get a bird’s eye total view of each customer’s account
Automatically imports orders managed in Hatch
Users easily see what’s on hand and what’s shipping
Provide a handy repository for users to access documents
Track and manage serial numbers for unfinished goods and raw materials
