Logistics Services

Full-service capabilities with a single point of data integration

Receiving • Storage • Picking • Processing • Packing • Shipping • Returns/Reverse Logistics

01.

Receiving

Managing the vendors, materials and shipping logistics expedites the critical path to fulfilling your orders

Supply chain sourcing from a global network of suppliers, from quoting through procurement

Handling inbound customer-owned and third-party materials used in order fulfillment and kitting

Managing receipt of product returns and stock replenishment items

View inbound shipments in transit and track deliveries in Hatch

02.

Storage

Stay in control of your inventory levels and locations, scaling up as you grow

Strategically located stocking hubs get your products to your customers more quickly and affordably

Allocate inventory by location based on expected demand, for the shortest order-to-delivery timeframe

Set notifications and receive real-time alerts to be aware when stock items hit reorder points

Access comprehensive inventory tracking with just a few clicks in Hatch

03.

Picking

Speed and accuracy are assured with our proprietary technology as the backbone to pick and pull inventory

Automated routing documentation and QC saves time and avoids errors

Items for order kitting and partially finished goods can be stocked to accelerate order processing

View status of orders in picking and every work center to follow, step by step in Hatch

04.

Processing

Beyond handling and kitting orders, we can manage value-added integration services beyond the 3PLs

Integrating physical items that ship with or are assembled into a finished products

Technology integration to configure software/hardware products is customized for your requirements and priced based on scope

Processing returned products and refurbishment, implementing any product updates before returning to designated stock

Gain visibility to orders in process at every touch point in Hatch

05.

Packing

Improve your customer out-of-box experience with top-notch materials and consistent order packaging

Sourcing and maintenance of packaging materials, including custom cartons, crates and foam inserts

Comprehensive document preparation for domestic and international shipments

Packaging testing to ISTA standards to prevent damage in transit

Set and forget reorder points in Hatch to ensure your custom packaging materials stay stocked

06.

Shipping

Partnerships with major carriers and 24/7 shipment visibility adds confidence to your product deliveries

Carrier selection and shipments executed to required service levels and specializations

Handling of blind shipments, JIT delivery, drop shipments, last mile and while glove delivery

Comprehensive global shipping documentation handled by MBX’s export specialists

Claims management with status tracking through resolution visible in Hatch

07.

Returns/Reverse Logistics

Build a stellar customer service reputation with efficient product returns and replacement handling

Turnkey processing and handling of product returns, replacements and relocations in the field

Inspecting and verifying returned goods and documentation, with replacement processing and shipping

Refurbishment and restocking of MBX-integrated products

Let us manage the load.

MBX helps your organization reduce the resources, burden and risks associated with managing your end-to-end logistics needs.

With customized services managed by a dedicated team of logistics experts and full transparency to every touchpoint with MBX Hatch™, you can achieve a seamless logistics program and get more done with less effort.

MBX Hatch

Easily manage all your data on one integrated software platform. Use MBX Hatch to optimize your logistics efficiency

  1. Hatch Dashboard
  2. Inventory Management
  3. Order Tracking
  4. Transportation (inbound/outbound)
  5. Reverse Logistics & Returns
  6. Hatch Integrations
  • Hatch Dashboard

    Full visibility into open orders, recent shipments, order history and more

  • Inventory Management

    Plan actions around inventory levels and locations to flow with your sales forecasts

  • Order Tracking

    Click into any order in process to see its current stage in the workflow

  • Transportation (inbound/outbound)

    Auto-track all your shipping logistics in one place and receive proactive updates

  • Reverse Logistics & Returns

    Every step in the reverse logistics process is visible based on type, product and reason

  • Hatch Integrations

    Push and pull data between Hatch, Slack and MS Excel to increase your efficiency

MBX Hatch

Easily manage all your data on one integrated software platform. Use MBX Hatch to optimize your logistics efficiency

Hatch Dashboard

Full visibility into open orders, recent shipments, order history and more

Inventory Management

Plan actions around inventory levels and locations to flow with your sales forecasts

Order Tracking

Click into any order in process to see its current stage in the workflow

Transportation (inbound/outbound)

Auto-track all your shipping logistics in one place and receive proactive updates

Reverse Logistics & Returns

Every step in the reverse logistics process is visible based on type, product and reason

Hatch Integrations

Push and pull data between Hatch, Slack and MS Excel to increase your efficiency

We know logistics like we know hardware

If your tech business is evolving quickly, you need a hardware partner that can scale with you and manage the operations that can bog you down. MBX is that partner. We’re in the business of making it easier for technology innovators to bring products to market. And that’s not solely hardware manufacturing— our expertise spans high-touch logistics and unique integration services, satisfying every touch point on your product journey until they reach their end location.

Everyday we’re managing hardware and logistics for some of the world’s most important and respected technology brands:

We’re not just building streaming media servers for data centers, we’re filling all the broadcast content and deploying it globally.

We’re not just integrating the software embedded into medical workstations, we’re designing the complete device for a go-to-market solution

We’re not just loading surveillance software onto hardware, we’re engineering and kitting the entire solution, from rack integration to peripherals and cameras, to make it quick and easy to install on site.

You get the picture.

It’s hardware plus logistics plus a whole lot more. We work seamlessly as an extension of your team to tackle what you need, from supply chain sourcing to last-mile delivery— essentially everything required to procure, build, integrate, stock and transport your technology worldwide. And all your program and supply chain data, including order processing, inventory replenishments, shipments, reverse logistics, and global market requirements is visible in MBX Hatch.

Learn how MBX can help you evolve and sustain your business with the integrated logistics services you need to efficiently manage your hardware operations.

Base costs

New Program Set Up - Flat Fee

$500.00

Receiving

Batch Receiving 1-50 items

$4.00

Batch Receiving each additional 1-50 items

$4.00

Serial Capture Receiving, per item

$4.00

Storage

Includes 1 inventory cycle count per year; additional counts $150/hour

Monthly Storage per Pallet

$50.00

Monthly Storage per Shelf

$20.00

Monthly Storage per Bin

$7.00

Picking

Picking per item/bin location

$4.00

Serial-specific picking

$15.00

Processing

Kitting up to 5 items per order

$3.00

Kitting over 5 items per order (add’l per item)

$0.50

Packing

Handling: Order packing and shipping (per item)

$6.00

Packaging - standard materials

Included

Includes standard stock cartons and supplies; additional fees can be quoted for non-stock packaging

Shipping

Shipping rates based on destination, weight, dimensions, shipping service and other needs

Returns / Reverse Logistics

Fee based on scope and may include: domestic/international labels and export documentation, visual and/or functional inspection, repacking, return facilitation, and shipping costs

Additional Services

Fees for physical and technology integration and other customized services based on scope

Metrics

The proof that shows we stand up to our claims

99.6%

Accuracy rate

99%

On-time delivery

175+

Countries export coverage

99.3%

Customer retention