
Lifecycle
Management
Capabilities
You can’t put a price on the value of keeping your technology humming, but you certainly can suffer the effects of poor planning and support — we’ll make sure that never happens

LIVE HARDWARE SUPPORT
RAISE THE BAR FOR YOUR HARDWARE SUPPORT WITH OUR SUPPORT TEAM THAT SUSTAINS A 97.1% SATISFACTION RATING
- Front-line support to accommodate your customers throughout the life of their warranty
- Responsively provides expertise to troubleshoot, diagnose and resolve issues for you and your customers
- Facilitates your demo hardware program including reverse logistics, refurbishment and restocking
- Oversees enhanced 24/7 program options for troubleshooting and supporting mission critical technology
SUSTAINING SYSTEM ENGINEERING
FOCUS ON DEVELOPING YOUR APPLICATION INSTEAD OF HOW TO MAKE IT WORK ON HARDWARE
- Creates a system image for your software and readies it for the production environment
- Manages the engineering change order process for updates to hardware and firmware and your software for product refreshes
- Assures the configured hardware passes performance, environmental, and compatibility testing
- Verifies the total solution meets standards for repeatability in manufacturing


COMPONENT EOL TRACKING
ELIMINATE THE COMPLEXITY AND BOTTLENECKS OF COMPONENTS GOING EOL WITH VISIBILITY AND TRACKING IN HATCH
- Vendor roadmaps are continuously tracked across components in your platforms to plan for changes
- A last time buy strategy can be implemented when you want to extend product shelf life
- Advance planning allows time to test and transition to new hardware without issues
- A compliance impact analysis is conducted for any new components
ENGINEERING CHANGE MANAGEMENT
GAIN A DIGITAL PAPER TRAIL FOR YOUR PRODUCT EVOLUTION WITH COMPREHENSIVE CHANGE ORDER AND REVISION CONTROL PROCESSES
- Engineering changes are stored in a single location in Hatch to eliminate gaps in data
- Retain a permanent record of every revision, providing clear traceability and accountability
- Create, view, subscribe to and sign off on engineering change orders in progress
- Review the change workflow including the description of the change, due date, status, and review/approval for open and closed change orders

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SEE THE INTERACTIVE TOOLSET THAT PULLS IT ALL TOGETHER

SEE THE INTERACTIVE TOOLSET THAT PULLS IT ALL TOGETHER
- Visibility into hardware and software evolution for the life of your products
- Details spanning the past, present and future data for every component
- Intelligently choose the best timeframe for your technology refresh by reviewing EOL dates
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