Front-line support to accommodate your customers throughout the life of their warranty

Responsively provides expertise to troubleshoot, diagnose and resolve issues for you and your customers

Facilitates your demo hardware program including reverse logistics, refurbishment and restocking

Oversees enhanced 24/7 program options for troubleshooting and supporting mission critical technology

Creates a system image for your software and readies it for the production environment

Manages the engineering change order process for updates to hardware and firmware and your software for product refreshes

Assures the configured hardware passes performance, environmental, and compatibility testing

Verifies the total solution meets standards for repeatability in manufacturing

Vendor roadmaps are continuously tracked across components in your platforms to plan for changes

A last time buy strategy can be implemented when you want to extend product shelf life

Advance planning allows time to test and transition to new hardware without issues

A compliance impact analysis is conducted for any new components

Engineering changes are stored in a single location in Hatch to eliminate gaps in data

Retain a permanent record of every revision, providing clear traceability and accountability

Create, view, subscribe to and sign off on engineering change orders in progress

Review the change workflow including the description of the change, due date, status, and review/approval for open and closed change orders