Lifecycle
management
Platforms designed and maintained with product longevity in mind throughout the evolution of your technology
A smoother hardware journey starts here.
Keeping hardware updated and operating in the field has always been a pressing priority for technology deployed on physical devices.
key benefits
You can’t put a price on the value of keeping your technology humming, but you certainly can suffer the effects of poor planning and support — we’ll make sure that never happens
Live hardware support
MBX in-house support services specialists work as extension of your own support team
Sustaining system engineering
A dedicated MBX platform engineer steers the ship when any engineering change affects your hardware configuration
Component EOL tracking
Planning platform updates before components go EOL avoids unwelcome surprises in software/hardware compatibility
Engineering change management
Hardware and firmware changes over the life of your product are visible and easiliy managed in Hatch
Live hardware support
Raise the bar for your hardware support with our support team that sustains a 97.1% satisfaction rating
- Front-line support to accommodate your customers throughout the life of their warranty
- Responsively provides expertise to troubleshoot, diagnose and resolve issues for you and your customers
- Facilitates your demo hardware program including reverse logistics, refurbishment and restocking
- Oversees enhanced 24/7 program options for troubleshooting and supporting mission critical technology
Sustaining system engineering
Focus on developing your application instead of how to make it work on hardware
- Creates a system image for your software and readies it for the production environment
- Manages the engineering change order process for updates to hardware and firmware and your software for product refreshes
- Assures the configured hardware passes performance, environmental, and compatibility testing
- Verifies the total solution meets standards for repeatability in manufacturing
Component eol tracking
Eliminate the complexity and bottlenecks of components going EOL with visibility and tracking in Hatch
- Vendor roadmaps are continuously tracked across components in your platforms to plan for changes
- A last time buy strategy can be implemented when you want to extend product shelf life
- Advance planning allows time to test and transition to new hardware without issues
- A compliance impact analysis is conducted for any new components
Engineering change management
Gain a digital paper trail for your product evolution with comprehensive change order and revision control processes
- Engineering changes are stored in a single location in Hatch to eliminate gaps in data
- Retain a permanent record of every revision, providing clear traceability and accountability
- Create, view, subscribe to and sign off on engineering change orders in progress
- Review the change workflow including the description of the change, due date, status, and review/approval for open and closed change orders
SEE THE INTERACTIVE TOOLSET THAT PULLS IT ALL TOGETHER
SEE THE INTERACTIVE TOOLSET THAT PULLS IT ALL TOGETHER
- Visibility into hardware and software evolution for the life of your products
- Details spanning the past, present and future data for every component
- Intelligently choose the best timeframe for your technology refresh by reviewing EOL dates
Looking to bring your products to market quickly?
Check out our Varion® reference platforms engineered for your industry
Let's make a connection
If we’re not what you’re looking for, we can point you to an industry resource who may be a better fit.
what can i expect?
- A brief conversation to assess what we can do to help your strategy
- Live product demo with insight into how to get the most benefit
- No commitment required
